FAQs

1. Are Prime Shop products eco-friendly?

We’re positively committed to sustainability! Many of our toys are made from recycled materials, and we prioritize brands that avoid harmful chemicals. Look for the 🌿 Eco-Paw badge on product pages to shop our greenest picks.

2. Can I gift a Prime Shop order to someone?

Of course! Select “This is a Gift” at checkout to:

  • Add a free personalized note.

  • Hide prices on the packing slip.

3. How do I choose the right toy for my pet’s size/breed?

Check our “Paw-fact Match” quiz  for tailored recommendations! We categorize toys by:

  • Size: Small (under 15 lbs), Medium (15-40 lbs), Large (40+ lbs).

  • Play Style: Gentle chewers, power chewers, fetch fanatics, or puzzle lovers.

4. What are your customer service hours?

Our pet-loving team is here Monday-Friday, 9 AM – 6 PM (EST). Reach us via: